The Manager, Help Desk leads a team of support analysts with day-to-day operations and monitors help desk performance. The manager ensures that team members are coached on effective methods to research, troubleshoot, and deliver solutions. This resource will identify innovative approaches to support increased volume as well as changes due to technology and processes. This role requires interactions across IT as well as sales, clients, and vendors.
Required Work Experience:
Preferred Work Experience:
Physical and Mental Requirements:
Knowledge:
Skills:
Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.
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