Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics (www.QuestDiagnostics.com) is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. We are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.
With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index, with 2023 revenues of $9.25 billion.
The Role
The Senior Director, Patient Services-Southwest Region reports to the Regional President and is based at either the Company’s Irving or Houston, TX offices. This role is responsible for leading Quest Diagnostics’ Patient Services in the Southwest region, a scope of 2300 employees and 223 Patient Service Centers and 1086 In-Office Phlebotomist locations within the market. The Sr. Director will be responsible for strategy and execution driving improved operational excellence, customer experience and employee experience. The ideal candidate will have successfully demonstrated experience driving transformational change across a dispersed geographic footprint in customer facing operations, leveraging tools and technology, metrics, analytics and a strong process-oriented approach. This role is critical in supporting profitable growth for one of Quest Diagnostic’s largest regions. As such, this role is a partner to the Commercial Sales organization and a key player on the senior leadership team for the region.
Scope information:
Geography: Texas, Louisiana, New Mexico, Mississippi
The successful candidate for Senior Director, Patient Services will have the following attributes and/or experiences:
Competencies
Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.
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