We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope.

The Health Plan Account Manager will retain and grow a book of business by managing day to day service requirement within the designated health plan customer segment and/or region.  A strong analytical background or data analysis experience is desired for strategic approaches in capitalizing on new business opportunities.  A strong customer service focus is a must in complementing this Quest account management and revenue support role.   

This is an Account Manager position supporting Quest’s Southwest Region including but not limited to the states of Texas, Oklahoma, Louisiana, Mississippi, New Mexico and Arizona.  The ideal candidate will reside in Dallas or Houston though San Antonio and Austin can also be considered.  Key responsibilities of this role include but are not limited to the following:  

• Manage the day-to-day service requirements for each client. 
• Retention of the business through service excellence 
• Maintains the key operational relationships at the client 
• Contributes to proposal and contracting processes for Health Plan Accounts. 
• Provides account expertise on new product offerings and expansions, such as Anchor Tests, Wellness products or IT applications. 
• Develops key organizational links to people and functions who can help resolve client problems. 
• Collaborates with Health Plan Account Executive partners to ensure alignment on priority service issues. 
• Develops financial analysis of denial recovery, contract performance and billing-related opportunities. 
• Coordinate medical engagement and policy reviews. 
• Coordinate with IT on eligibility and data agreements. 
• Coordinate with Commercial reps and marketing. 

Required Work Experience:  

• 5 years of account management experience in a medical background 
• 3 years+ healthcare/payor experience including problem resolution, service management, relationship management.
• Previous account management or service in Health Plan Accounts is strongly desired.

Skills:  

• Problem resolution 
• Contract compliance 
• Customer service 
• Excel, Access 
• Billing systems 
• Payor/industry expertise 
• Team-orientation 

Education:
Bachelor’s Degree required

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.