This role is part of the HR function accountable for establishing and executing digital user experience engagement strategies across various technology platforms, including the company intranet and HR portal. In addition, the Manager, Digital User Experience will establish and support the governance model for content posted to and stored on the respective platforms, ensuring adherence to privacy, regulatory, and internal policies.

• Establish and implement a governance model for stakeholders to leverage as it relates to the company intranet (SharePoint) and HR Portal content management
• Manage the day-to-day oversight of the HR Portal, including new developments, updates to existing content, and providing analytic insights into user experience trends
• Work with corporate communications and HR Service Center teams to support an enterprise-level digital communications engagement strategy 
• Assist in building out digital solutions in collaboration with various functions, such as customer service, human resources, marketing, and communications
• Establish a strategy for user mobile access and adoption of company resources, including the Intranet and HR Portal
• Oversee and enhance digital engagement capabilities across the company, including: 
  • Digital Workplace (intranet)
  • HR Portal
  • Data analytics
• Serve as point of contact for identifying digital communications technology and resources (including digital agencies) for projects requiring outside support
• Use data, analytics, and best practices to inform content creation, target stakeholders, and measure the effectiveness of digital engagement, in partnership with other Communications Department COEs and HR Service Center leadership 
• Manage vendor relationships to ensure company objectives are achieved at the expected standard and within set SLAs 
• Identify latest digital trends and recommend needed enhancements and investments to ensure best in class support of digital communication solutions 
• Supervise, mentor and support digital staff, and set a positive and productive tone for the team as a whole

Competencies:

• Strong written, verbal and visual communications skills
• Deep knowledge and demonstrated experience using existing social media channels to communicate both externally and internally; deep understanding of community management 
• Strategic thinker able to articulate enterprise-level strategies and build governance frameworks
• Collaborative, able to partner with everyone inside and outside the HR function to establish strategies, governance processes, policies, platforms, content and analytics.
• Understands use of information management and data analytics tools to create and optimize content and report on impact from the perspective of business performance, brand and reputation
• Experience building and developing teams and making resource decisions
• Able to develop team members and work with business partners and leaders across the organization
• Ability to identify trends and position the company as a digital communication leader
• Comfort interacting with all levels of the organization 
• Demonstrates maturity and leadership with the ability to serve as a collaborative and unifying force and to position communications discussions at both the strategic and tactical levels
• Understands regulatory requirements
• Creativity and innovation

Education Required: 

• Bachelor’s degree in liberal arts, business, communications, media or related discipline

Work Experience: 

• 7-10 years of experience in communication in a complex and matrixed environment, particularly during periods of extensive change. 
• Profound understanding of the business/industry and how to use communications best practices, disciplines and technology to achieve business objectives
• Corporate or agency experience preferred
• Vendor management experience required

Other: 

• Strong business acumen & Industry Knowledge
• Communication skills: written/oral communications; metrics to provide feedback and actionable insights
• Interpersonal skills: collaboration; emotional intelligence
• Management and leadership skills
• Influencing and Persuading
• Excellent MS Office Skills, especially PowerPoint
• Demonstrated use of social media publishing and listening platforms.
• Deep knowledge of SharePoint platform and content management practices

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets