We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope.

The Senior QMS Project Manager will lead a variety of medium projects and teams to apply Quest Management System (QMS) principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This position will also be responsible for coaching others to learn and apply QMS principles and tools to their daily work. 

This is a remote position with up to 50% travel. 

• Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects  
  • Leads projects 
    • Leads projects through issues, roadblocks, and problems 
    • Acts as a change agent to drive teams toward success 
    • Guides team members to perform through issues and constraints 
  • Owns projects 
    • Owns the timeline, budget, resource constraints, and deliverables/results 
    • Shifts between the big picture and the small-but-crucial details 
    • Is prepared to roll up their sleeves and work through detailed issues 
  • Manages projects 
    • Ensures all appropriate tools are completed and used effectively (e.g., charter, Gantt chart, status updates) 
  • Communicates 
    • Actively communicates with project sponsors and stakeholders 
    • Establishes regular points of communication 
    • Manages sponsor and stakeholders expectations 
  • Delivers the expected results 
    • Performs root cause analysis on project shortfalls and takes corrective action as necessary 
• Applies project management tools and techniques, as well as other QMS principles and tools, toward a variety of large, and likely inter-related, projects 
• Coaches other employees on the use of various tools, concepts and practices foundational to QMS in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability  
• Participates in Communities of Practice 
• Leads QMS training classes 
• Documents business processes 
• Completes required continued learning 

Required Work Experience:  

• Technical/science background
• Diagnostics/Lab exposure
• Some finance experience 

• Experience working in a laboratory setting 

    

Knowledge:  

• Demonstrated experience leading projects from initiation to completion (4 to 6 years experience) 
• Demonstrated experience facilitating discussions or workshops  
• Demonstrated ability to develop strong relationships with others 
• Demonstrated experience leading changes 
• Demonstrated ability to influence business leaders 
• Demonstrated data analysis skills 
• Some experience in continuous improvement 
• Some experience with process management 
• Basic knowledge of VOC tools 
• General knowledge of Hoshin and breakthrough planning 

Skills:  

• Problem solving skills 
• Effective written and verbal communication skills across multiple formats:  formal presentations, meetings, conference calls, e-mails, and memos   
• Ability to handle multiple projects simultaneously 
• Skilled in Microsoft Word, Excel, PowerPoint, and Project 
• Interpersonal skills 
• Decision making skills 
• Planning and organization skills 
• Negotiation skills 
• Results-oriented  
• Creative 
• Persistent 
• Composed 
• Able to learn new concepts rapidly 
• Able to work independently with little supervision 

Education:
Bachelor’s Degree Required


Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints)
QMS Platinum Level Core Practitioner Training (internally provided - completed within 18 months of entering into the role) 
QMS Project Management Certification (internally provided - completed within 18 months of entering into the role) 

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets