Provide leadership, support, and strategic direction for clinical laboratory information systems, connectivity, and supporting platforms

• Lead technology execution and implementations for key clients ensuring seamless delivery of IT services
• Work with various development teams and product managers in the development and administration of the departmental budget and new enhancement requests
• Works together with software developers, business stakeholders, and supporting resources to plan and execute projects
• Foster strong client relationships and drive key technology solutions
• Act as primary liaison for strategic clients
• Manage escalations and monitor system performance with a proactive approach
• Delegates tasks to, organizes, mentors and motivates a team of developers, specialists, and connectivity resources
• Fosters a culture of continuous improvement in all areas of technology and instills the principles of this culture
• Review of the product architectural design, requirements specifications, and test specifications
• Determine and/or approve estimates for development tasks
• Technical assessment of the impact of any changes to product requirements
• Provision of day-to-day technical guidance to other members of the project team
• Alert the Development Lead and Project Manager to any issues that may cause variance to the project schedule and require remedial action to be taken
• Highlight, review and mitigate technical risks
• Provide the project team with support and guidance on project specific processes, procedures, tools, and techniques
• Contribute to the continued improvement of the organization’s development procedures by looking for opportunities for improvement and implementing solutions
• Resolution of technical issues in conjunction with team members
• Identification of technology training requirements
• Steward of process improvement initiatives
• Carry out supervisory responsibilities in accordance with the organization’s polices and applicable laws
• Responsible for interviewing potential candidates, hiring, training, oversight of daily activities and performance appraisals of his/her employees

Education Required:

• BS/BA degree in Computer Science/Information Systems or related field including MLT, MT

Required Technical Training & Professional Licensing:

• Minimum of 5 years of analyst experience including at least 1-2 years of project management or direct management related activities 
• Desirable: Experience working within the medical laboratory industry, hospitals, or healthcare clinic environment
• Desirable: Experience with Six Sigma and/or CMMi principles and processes
• Preferred: Supervisory experience

Preferred Work Experience:

• Demonstrate how you’ve leveraged Customer Experience processes to act as an advocate for customers
• At least 5 years of experience working with Laboratory Information Systems or other related systems
• Experience in coaching, mentoring and/or training other team members
• Minimum 3 years of people leader experience

Knowledge:

• Customer Experience Management
• Laboratory operations workflow
• Design Thinking
• Business/Digital Analysis
• Agile
• Healthcare, clinical lab, or related industry knowledge

Skills:

• Change management
• Strong analytical and critical thinking skills
• Beyond the typical communications skills, an ability to tell a story is a must have “what does the data tell us?”
• Ability to build strong and trusted relationships
• Collaborate with others for optimal results
• Ability to work independently and drive for results
• Business process mapping (BPM) skills beneficial

Travel:

• 10-20% domestic 

Competencies: 

• Demonstrating flexibility with respect to changing end user business needs
• The ability and willingness to see things in an open minded way and examine an idea or concept from as many angles as possible
• The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient and timely manner
• The ability and willingness to recognize assignments or tasks that need to be completed to seek out additional assignments or tasks and to help others
• The ability to communicate information clearly and concisely with project leadership and subject matter experts

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.