Department: Customer Solutions
The Customer Solutions department in Quest Diagnostics is responsible to enhance customer satisfaction, enable sustainable business growth, and contribute to better healthcare outcomes supporting customers covering 20 states and a wide variety of geographies. The department also supports commercial growth through expert technical services, seamless customer onboarding, customer long term relationship management, and the successful implementation and lifecycle management of diagnostic lab testing, software, and workflows. With a strong emphasis on financial margin optimization, this department applies systems thinking and data analytics to identify improvement opportunities, drive evidence-based decision-making, and ensure high-impact service delivery. Lean Six Sigma methodologies are leveraged to lead continuous improvement, promote process standardization, and implement automation initiatives that increase efficiency, scalability, and consistency across operations.
Work Schedule: Hybrid ( 3 days onsite and 2 days work from home)
Travel: 25%
Position Summary:
We are seeking a highly analytical and results-driven Senior Project Manager to lead strategic initiatives focused on client onboarding, service solutions, end to end customer experience, and revenue growth in Customer Solutions Department. This role is ideal for a strong problem solver with Continuous Improvement mindset who excels at project management and analysis capabilities to lead cross functional projects, solve complex problems, deliver insights from data.
In this role, you will be a key influencer, change agent, partnering across cross-functional teams—including Customer Solutions, Laboratory Operations, Logistics, IT, and Commercial, Patient Services, Logistics, etc. to deliver seamless, scalable solutions for delighted end to end customer experience.
Project Management & Ownership:
Stakeholder Engagement & Communication:
Business Analysis & Insights:
Continuous Improvement & Problem Solving:
Coaching & Leadership:
Required Qualifications:
Preferred Qualifications/knowledge:
Core Skills:
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
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