The Human Resources Service Center Advisor (HRSC Advisor) provides administrative support and reporting in the HR Service Center, as directed by the HR Service Center Manager.  Can perform all duties and responsibilities of an Administrative Support Specialist I.

While this position is largely remote, the Advisor must be within range of Quest's Tampa lab.

• Maintain and update organizational chart 
•  Process educational assistance requests 
• Process terminations in compliance with audit requirements  
• Administer execution of employee surveys, including launching, tracking, and collection of responses 
• Maintain HR Dashboard metrics/scorecard 
• Enter newly requested positions in Applicant Tracking System   
• Manage candidate background check process, verify form completion, complete data entry, review/confirm results, consult with Talent Acquisition and Employee Relations Centers of Excellence (CoE) for exceptions 
• Manage candidate drug screen process; initiate, review/confirm results, consult with Talent Acquisition CoE and Employee Relations CoE for exceptions 
• Data entry for professional reference checks on exempt employees 
• Initiate relocation process as required 
• Resolve escalated application issues for internal and external candidates 
• Resolve issues and answer questions for hiring managers  
• Track and process employee referrals and sign-on bonuses 
• Participate on special projects as needed 

Required Work Experience:  

2 – 3 years of human resources or administrative support experience 

Knowledge:  

Knowledge of HRIS systems (PeopleSoft, Applicant Tracking, Business Objects) 

Skills:  

• Excellent organizational skills, detail orientation and demonstrated ability to work in a fast-paced environment 
• Ability to follow specific, detailed instructions, resolve routine problems and perform basic interpretation utilizing published information and tools 
• Ability to prioritize, problem solve and apply critical thinking skills 
• Ability to effectively interact with a diverse population at all levels within the organization 
• Ability to maintain composure in stressful situations 
• Proficiency in MS Office products (Excel, Word, PowerPoint) 
• Excellent customer service skills 
• Excellent interpersonal, verbal and written communication skills 
• Excellent attention to detail, problem solving, organization and prioritization skills 
• Ability to type a minimum of 45 words per minute while interacting with customers on the phone 
• Ability to read, write and speak the English language, communicating clearly and effectively with callers 
• Customer Focus 
• Interpersonal Savvy 
• Organizing 
• Priority Setting 
• Time Management 
• Written and Verbal Communication 

Education
Associates Degree Preferred
High School Diploma or Equivalent (Required)

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.